BusCorp.wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns, the preferred strategy for dealing with resistance to this change such as this is:
A)communication.
B)learning.
C)stress management.
D)negotiation.
E)coercion.

Question

Quizplus · Accepted Answer

Learning is an important process in most change initiatives because employees require new knowledge and skills to fit the organization's evolving requirements.Training is time-consuming, but it helps people break routines by learning new role patterns.Refer: Exhibit 15.2

BusCorpWants to Introduce a New Procedure for Processing Customer Requests