When the club pro says,"I am concerned that our club members will find the low center of gravity in the Taylor clubs mess up their golf swings," the Taylor salesperson responds,"I understand how you feel about this club.Another buyer felt the same way as you do until he tried the club for a month.He found the club easy to use and one that actually improved his average score." Which method of dealing with objections is the Taylor salesperson using?
A) Compensation
B) Indirect denial
C) Submissive
D) Referral
E) Direct denial

Question

Quizplus · Accepted Answer

The Taylor salesperson is using the referral method by sharing a testimonial from another buyer who had similar concerns but found the clubs beneficial after trying them.

When the Club Pro Says,"I Am Concerned That Our Club