Question 1

Which of the following terms refers to the various people, places, and things that can inspire a desire to remain a member of an organization?

Accepted Answer

The term that refers to the various people, places, and things that can inspire a desire to remain a member of an organization is "focus of commitment." This refers to the factors that make individuals committed and engaged with an organization, such as shared values, positive relationships with colleagues, and opportunities for growth and development.

Question 2

Normative commitment from employees can result from all of these except:

Accepted Answer

Implementing a matrix structure in the organization is related to organizational design and does not directly influence normative commitment, which is based on a sense of obligation or moral duty.

Question 3

Maria is rather quiet at her workplace. Her only friend at work, Nancy, quit the company a month ago. The _____ model suggests that Maria is more likely to quit her job because Nancy is no longer working in the same organization.

Accepted Answer

The social influence model suggests that individuals are influenced by the behaviors and decisions of those around them, such as friends or colleagues. Since Nancy, Maria's only friend, quit, Maria may be more likely to leave as well.

Question 4

Which of the following is one of the three types of organizational commitment that focuses on personal and family issues more than the other two commitment types?

Accepted Answer

The answer of Which of the following is one of...

Question 5

Which of the following terms refers to the work and nonwork forces that bind us to our current employer?

Accepted Answer

Embeddedness refers to the work and nonwork forces that bind an employee to their current employer, such as relationships with colleagues, connections to the community, organizational culture, and job security. The other choices are not related to this concept.

Question 6

A desire to remain a member of an organization due to a feeling of obligation is called _____ commitment.

Accepted Answer

Normative commitment refers to a feeling of obligation or moral responsibility to remain a member of an organization. Continuance commitment refers to the perceived cost of leaving an organization, while affective commitment is an emotional attachment to the organization. Associative commitment and evaluative commitment are not commonly used terms in organizational psychology.

Question 7

Maude has been working as the creative head at Juno Designs for the past 10 years. Her growth at Juno has made her one of the finest designers in the field. Of late, Maude has been receiving several inquiries from headhunters about possible positions at other companies. Maude feels that she should stay with Juno Designs because her retirement benefits increase during her later years of service as opposed to her initial years of service. This is an example of _____ commitment.

Accepted Answer

Maude's commitment to stay with Juno Designs is based on the consequence of leaving, namely, a decrease in retirement benefits. This is an example of continuance commitment, where the employee feels the need to stay with the organization because of the costs associated with leaving.

Question 8

_____ commitment is defined as a desire to remain a member of an organization because of an awareness of the costs associated with leaving it.

Accepted Answer

The definition provided matches the concept of continuance commitment, which means that individuals feel a sense of obligation to stay with an organization because of the perceived cost of leaving (such as loss of benefits or job security). The other types of commitment include affective (emotional attachment to the organization), normative (feeling of obligation due to moral or social norms), associative (identification with a group within the organization), and situational (based on specific circumstances or events).

Question 9

The factors that increase normative commitment include:

Accepted Answer

The factors that increase normative commitment include a sense that the organization has invested in the employee, personal work philosophies, or more general codes of right and wrong developed over the course of one's life.

Question 10

The term "focus of commitment" can refer to each of the following except:

Accepted Answer

The term "focus of commitment" refers to the various people, places, and things that can inspire a desire to remain a member of an organization.

Question 11

The _____ model suggests that employees with fewer bonds will be most likely to quit the organization.

Accepted Answer

The erosion model suggests that employees with fewer bonds to the organization, such as weak relationships with coworkers or a lack of investment in the organization's goals and values, are more likely to quit. This is because they do not have the same level of commitment or loyalty to the organization as those with stronger bonds, making it easier for them to leave. Thus, option C is the correct answer.

Question 12

Jess, Frank, and Ted are coworkers at Crossroad Inc., all having worked at CI for five years now. The three were discussing their careers one day during lunch break when they heard that their coworker Mary just quit and went to work for a competitor. Frank remarks that it is not worthwhile for him to leave like Mary because he has put in the time and hard work for a promotion. If he left for another company, he would not likely get this opportunity again soon. Ted replies to Frank that for him, it's the company's relaxed atmosphere and his best friends at CI that keeps him working there. When they asked Jess about how he felt, Jess indicated that Mary had no bonds to CI. She was relatively new and had not invested any time at CI. "For me," Jess says, "CI gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes to success. There is no way that I can desert them by leaving for another company." Of the three employees, Ted is exhibiting:

Accepted Answer

Ted is exhibiting affective commitment, as he is emotionally attached to the company and his coworkers, and that is what motivates him to stay. Continuance commitment refers to staying in a job because of perceived high costs of leaving, obligation-based commitment is based on a sense of duty or obligation, normative commitment is based on a moral obligation or sense of loyalty to the company or profession, and skill-based commitment is based on the investment in developing industry-specific skills. None of these categories fit the way Ted is describing his commitment to CI.

Question 13

Miranda works for the United Bank at Madison. She feels overworked and dislikes her job, but she cannot quit because she needs the job to repay her education loans. What type of commitment does Miranda have?

Accepted Answer

Continuance commitment arises when an employee feels the need to remain in a job due to the costs of leaving, such as repayment of education loans in this case. Miranda's dislike for the job and feeling overworked suggest that she does not have affective or normative commitment. Cognitive and intuitive commitments are not recognized types of commitment in organizational behavior.

Question 14

The _____ model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave.

Accepted Answer

The social influence model proposes that employees who are connected to colleagues who leave the organization are more likely to consider leaving themselves. This is because the departure of colleagues can influence an individual's perception of job satisfaction, organizational commitment, and social norms. The other options (affective, continuance, decay, social identity) do not specifically address the impact of social connections on turnover intentions.

Question 15

Employees who feel a sense of _____ commitment tend to engage in more interpersonal and organizational citizenship behaviors, such as helping, sportsmanship, and boosterism.

Accepted Answer

Affective commitment refers to an emotional attachment to the organization and a belief in its values and goals. When employees feel this type of commitment, they are more likely to engage in behaviors that benefit both the organization and their colleagues, such as helping others, maintaining a positive attitude, and promoting the organization to others. Normative commitment, on the other hand, refers to a sense of obligation to the organization and its norms and rules, while continuance commitment is based on the costs associated with leaving the organization. Evaluative and proactive commitment are not established types of commitment.

Question 16

Jacklyn loves her job, admires her boss, and believes in the goals and vision of the company she works for. She can't imagine looking for or finding a better job. Jacklyn most likely is demonstrating:

Accepted Answer

Jacklyn's positive attitude towards her job, boss, and company display a high level of emotional attachment and loyalty towards the organization, which is a key indicator of organizational commitment.

Question 17

Which of the following is one of the three types of organizational commitment?

Accepted Answer

The three types of organizational commitment are: 1) Affective commitment, 2) Continuance commitment, and 3) Normative commitment. Reactive, associative, proactive, and distributive commitment are not recognized types of organizational commitment.

Question 18

Nelson Roe works as an assistant coach for the Washington Hoops in the U.S. Basketball Association. Recently, he was offered the head coaching duties with the Portland River Otters. Though their terms and remuneration were very attractive and it would have been a huge career move for Nelson, he declined the offer. He felt it was with Washington Hoops that he had learned and developed as a coach and that staying with the Hoops was the right thing to do and was his obligation. This is an example of _____ commitment.

Accepted Answer

Nelson Roe's decision is based on his sense of obligation and duty towards Washington Hoops. This aligns with the concept of normative commitment, which refers to a sense of obligation or loyalty towards an organization.

Question 19

_____ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.

Accepted Answer

Normative commitment refers to an employee's sense of obligation to stay with the organization because they feel that it is the "right" or "moral" thing to do. This type of commitment is based on an individual's belief that they have ethical or moral obligations to remain with the organization, even when they might want to leave.

Question 20

The desire to remain a member of an organization due to emotional attachment to, and involvement with, that organization is called _____ commitment.

Accepted Answer

Affective commitment refers to the emotional attachment and identification an individual has with their organization, which can lead to a desire to remain a member. Continuance commitment is based on the perceived costs and benefits of leaving the organization, while normative commitment is based on a sense of obligation to stay due to social norms or moral values. Evaluative commitment is not a commonly used term in the literature on organizational commitment. Associative commitment is not a recognized type of commitment.

Quiz 3: Organizational Commitment