Question 1

Which of the below represents the three different levels of a company pyramid from the top to the bottom?
A) Managerial-Strategic-Operational
B) Strategic-Managerial-Operational
C) Operational-Managerial-Strategic
D) Strategic-Operational-Managerial

Accepted Answer

The top level of a company pyramid is the strategic level where overall goals and strategies are set, followed by the middle level of managerial where plans are made to achieve those goals, and finally, the operational level where day-to-day tasks and activities are carried out to execute the plans. Therefore, the correct order is strategic-managerial-operational, which is represented by option B.

Question 2

Which of the below is an example of a critical success factor?
A) Increase customer satisfaction
B) Number of new customers
C) Number of new products
D) Percentage of employee turnover

Accepted Answer

Critical success factors (CSFs) are the areas of activity that must be performed well if a business is to succeed. Increasing customer satisfaction is a crucial aspect for the success of any business. The number of new customers and new products might also be important but they are not necessarily critical factors for the success of the business. The percentage of employee turnover is an important metric for human resources management but it is not a critical factor that determines the overall success of a business.

Question 3

What would a company like eBay or Amazon be constantly benchmarking?
A) MIS efficiency
B) MIS effectiveness
C) MIS efficiency and MIS effectiveness
D) Usability metrics only

Accepted Answer

A company like eBay or Amazon would be constantly benchmarking both MIS efficiency and MIS effectiveness to ensure that their technology is not only running smoothly and efficiently, but also meeting the needs and expectations of their customers. Usability metrics alone would not provide a complete picture of the company's performance.

Question 4

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders and ringing in sales.At what level of the organisational pyramid would you categorise Andy?
A) Strategic
B) Owner
C) Operational
D) Managerial

Accepted Answer

Andy's responsibilities involve carrying out day-to-day activities of fulfilling orders and ringing in sales within the coffee shop. Hence, he would fall under the operational level of the organisational pyramid.

Question 5

Bill Schultz works at a high power investment firm in Sydney.Bill is responsible for promoting the organisation's vision and creating the company-wide goals and strategies.He also monitors the overall strategic performance of the company and its direction for future business strategies.At what level of the organisational pyramid would you categorise Bill?
A) Strategic
B) Owner
C) Operational
D) Managerial

Accepted Answer

Bill is responsible for creating company-wide goals and strategies and monitoring the overall strategic performance of the company. This indicates that he operates at the strategic level of the organizational pyramid.

Question 6

Business process re-engineering is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

Business process re-engineering is indeed the analysis and redesign of workflow within and between enterprises.

Question 7

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?
A) Decreases in effectiveness
B) Increases in effectiveness
C) Increases in executive roles
D) Decreases in efficiency

Accepted Answer

Large increases in productivity are likely due to increases in effectiveness, as this means that tasks are being completed with improved quality or speed. Decreases in effectiveness, decreases in efficiency, or increases in executive roles would not necessarily lead to large increases in productivity.

Question 8

Which of the following is a not a type of organisational information system?
A) Executive information system
B) Decisions support system
C) Analysis processing system
D) Transactional processing system

Accepted Answer

The correct term is "Online Analytical Processing (OLAP)" system, not "Analysis processing system". Therefore, C is not a type of organisational information system.

Question 9

When evaluating the six-step decision-making process,what occurs during the solution implementation step?
A) The process will begin again if the decisions made were incorrect
B) Definition of the problem as clearly and precisely as possible
C) Details of every solution possible including ideas that seem far fetched
D) The solution that best solves the problem is selected

Accepted Answer

During the solution implementation step, if the decisions made were incorrect, the process will indeed begin again. This step involves putting the chosen solution into action and monitoring its effectiveness. If the solution does not resolve the problem as intended, the decision-making process may need to be revisited, starting from an appropriate step to find a more effective solution.

Question 10

Todd Haitz is the marketing manager for the Australian Cricket Association.Todd analyses and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales.Todd uses an internal KPI to track his marketing campaign success.Which of the below would be an internal KPI Todd would use to track his marketing campaigns?
A) Marketing campaign ROI
B) Marketing campaign percentage of fans purchasing Sports Illustrated magazine
C) Marketing campaign advertiser revenue sales
D) Marketing campaign market share

Accepted Answer

Marketing campaign ROI (Return on Investment) is an internal KPI that reflects the success of a marketing campaign in generating revenue compared to the cost of the campaign. Todd can use this KPI to determine which campaigns are the most effective in achieving their goal of increasing ticket sales. Choices B, C, and D are not internal KPIs, as they do not reflect the success of a specific marketing campaign, but rather broader metrics such as revenue, market share, and external partnerships.

Question 11

Which of the following is a type of effectiveness MIS metric?
A) Transaction speed
B) System availability
C) Usability
D) Throughput

Accepted Answer

Usability is a type of effectiveness MIS metric because it measures how easily users can interact with a system or software, reflecting the system's effectiveness in meeting user needs.

Question 12

Which of the below statements is accurate?
A) Key performance indicators can have no more than four critical success factors
B) Critical success factors can have no more than four key performance indicators
C) Key performance indicators can have several critical success factors
D) Critical success factors can have several key performance indicators

Accepted Answer

Critical success factors can have several key performance indicators, whereas key performance indicators can also have several critical success factors. There is no limit on the number of factors or indicators that can be used to measure success.

Question 13

What are the crucial steps companies perform to achieve their goals and objectives,and implement their strategies?
A) Critical success factors
B) Crucial success factors
C) Key performance indicators
D) Key performance factors

Accepted Answer

Critical success factors (CSFs) are the crucial steps that companies perform to achieve their goals and objectives, and implement their strategies. CSFs are those things that must go well in order for the company to succeed. They are the areas where the company must be excellent or competent, and they vary by industry and company. Identifying and focusing on CSFs is important for the success of any business strategy.

Question 14

Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?
A) Monthly plans
B) Monthly budgets
C) Weekly schedule
D) All the answers are correct

Accepted Answer

The answer of Which of the below would you include...

Question 15

Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station,as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?
A) Customer satisfaction metrics
B) Efficiency metrics
C) Effectiveness metrics
D) Benchmarking metrics

Accepted Answer

Drew is tracking the response time and speed and accuracy of posting, which are all related to the efficiency of the system. Therefore, the metrics he is using are efficiency metrics.

Question 16

CSFs and KPIs are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?
A) CSFs are business strategy elements; whereas,KPIs measure the progress of the CSFs
B) CSFs build the business environment; whereas,KPIs explain how to build the CSF's
C) KPIs are used first; whereas,CSF's are applied after
D) KPIs promote employees on their performance; whereas,CSF's demote employees based on their performance level

Accepted Answer

CSFs (Critical Success Factors) are the key elements of a business strategy that need to be achieved to reach the overall goals, while KPIs (Key Performance Indicators) are the metrics used to measure the progress or success of these CSFs. Therefore, CSFs and KPIs are interdependent, wherein CSFs define what needs to be achieved, and KPIs measure how well it has been achieved.

Question 17

Review the below statements.Which one does not represent an example of a structured decision?
A) Reordering inventory
B) Deciding to enter a new market
C) Creating the employee weekly staffing schedule
D) Creating the employee weekly production schedule

Accepted Answer

Deciding to enter a new market is typically an unstructured decision because it involves assessing various unknown factors and external factors that are difficult to predict or analyze. The other options are structured decisions because they involve established processes and criteria for making a decision.

Question 18

What must managers be able to do to compete in today's global marketplace?
A) Make decisions to gain competitive advantages
B) Make decision that can help forecast future business needs
C) Make decision that can help forecast future business requirements
D) All the answers are correct

Accepted Answer

In order to compete in today's global marketplace, managers must be able to make decisions that help gain competitive advantages, as well as decisions that help forecast future business needs and requirements. Therefore, all the answers are correct.

Question 19

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?
A) Develop core business activities required to run the day-to-day operations
B) Control core business activities required to run the day-to-day operations
C) Maintain core business activities required to run the day-to-day operations
D) All the answers are correct

Accepted Answer

All of the choices mentioned are decisions and responsibilities typically found at the operational level of a company. Developing core business activities, controlling them, and maintaining them are all tasks that are necessary for running the day-to-day operations of a company at an operational level.

Question 20

BPM systems include advanced features such as enhanced process modelling,simulation,execution and monitoring,providing a high level of flexibility,while reducing costs.

Accepted Answer

BPM systems do indeed include advanced features such as process modelling, simulation, execution, and monitoring, which provide flexibility and reduce costs.

Quiz 4: Decisions-Processes

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

Which of the below is an example of a critical success factor?

What would a company like eBay or Amazon be constantly benchmarking?

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders and ringing in sales.At what level of the organisational pyramid would you categorise Andy?

Business process re-engineering is the analysis and redesign of workflow within and between enterprises.

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Which of the following is a not a type of organisational information system?

When evaluating the six-step decision-making process,what occurs during the solution implementation step?

Which of the following is a type of effectiveness MIS metric?

Which of the below statements is accurate?

What are the crucial steps companies perform to achieve their goals and objectives,and implement their strategies?

Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?

CSFs and KPIs are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?

Review the below statements.Which one does not represent an example of a structured decision?

What must managers be able to do to compete in today's global marketplace?

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

BPM systems include advanced features such as enhanced process modelling,simulation,execution and monitoring,providing a high level of flexibility,while reducing costs.