When not understanding what the rep is talking about,customers:
A)seldom admit it.
B)readily admit their ignorance.
C)need more more industry jargon.
D)are impressed with the sales rep's intelligence.
E)Two of the above are correct.

Question

Quizplus · Accepted Answer

Customers often feel embarrassed or incompetent if they don't understand the terminology used by the rep and may not readily admit their lack of understanding.

When Not Understanding What the Rep Is Talking About,customers