Before widespread adoption of TQM,most firms assumed that ______.
A) the advantages of mass production were insignificant
B) customers scarcely notice deficiency in quality
C) production defects were an inevitable part of mass production
D) eliminating defects from mass production was achievable
E) the cost of replacing defective parts was unacceptable

Question

Quizplus · Accepted Answer

At one time most firms assumed defects were an inevita?ble part of mass production. They saw the cost of replacing defective parts or goods as just a cost of doing business-an insignificant one compared to the advantages of mass production.

Before Widespread Adoption of TQM,most Firms Assumed That ______