Question 1

Level 5 leadership involves a paradox of _________ and ________.
A) Lost time; increased skill
B) Job knowledge; personal integrity
C) Personal humility; fierce resolve
D) Mundane detail; abstract vision
E) None of these

Accepted Answer

Level 5 leadership involves a paradox of personal humility and fierce resolve. This means that the leader has the ability to be humble and self-effacing, while also being incredibly determined and focused on achieving their goals. It is a balance of traits that is not commonly found in leaders, but is integral to truly great leadership. Choices A, B, and D are not consistent with the idea of Level 5 leadership, while E is simply a vague and unhelpful answer.

Question 2

Discipline problems include:
A) Permissiveness
B) Rigidity
C) Inconsistency
D) All of these
E) None of these

Accepted Answer

Discipline problems can arise from a lack of boundaries and structure (permissiveness), too many rules or harsh consequences (rigidity), or an inconsistency in enforcing rules and consequences. Therefore, all of the choices listed - permissiveness, rigidity, and inconsistency - can contribute to discipline problems in the classroom.

Question 3

Qualities employers like to see in their personnel are:
A) Job knowledge, dependability
B) Flexibility, dedication
C) Initiative, cooperation
D) Concentration, trustworthiness
E) All of these

Accepted Answer

All of these qualities are important for an employee to have in order to be successful in their job. Job knowledge and dependability ensure that the employee is competent and reliable in their work. Flexibility and dedication demonstrate the ability to adapt to changes and be committed to the job. Initiative and cooperation show that the employee is proactive and able to work well with others. Concentration and trustworthiness indicate that the employee is focused and can be trusted with sensitive information and tasks. Therefore, all of these qualities are desirable in personnel.

Question 4

Those individuals with qualities of _________ do not pass the buck and they act decisively.
A) Statesmanship
B) Entrepreneurship
C) Innovation
D) Service

Accepted Answer

Statesmanship involves leadership qualities, including decisiveness and taking responsibility, which aligns with not passing the buck.

Question 5

All of the following except _________ are important for effective discipline.
A) Adequately defined roles
B) Clear limits
C) Effective methods for corrective actions
D) Swift and severe punishment

Accepted Answer

Swift and severe punishment is not an effective component of discipline. Effective discipline should focus on positive reinforcement, setting clear limits and expectations, and using corrective actions that are appropriate and consistent. Punishment can have negative effects such as resentment and fear, and does not address the underlying behavior or teach the child how to make better choices in the future.

Question 6

In any situation involving disciplinary action, the burden of proof rests on the ________.
A) Accuser
B) Third party
C) Accused
D) Accuser and the accused

Accepted Answer

The burden of proof typically rests on the accuser, who must provide evidence to support their claims in a disciplinary action.

Question 7

_________ focus and energize people, _________ reinforces and encourages people, _________ is needed to correct and modify behavior.
A) Activities; practice; teamwork
B) Studies; repetition; analysis
C) Goals; recognition; feedback
D) Projects; measurement; planning
E) None of these

Accepted Answer

Goals focus and energize people, recognition reinforces and encourages people, and feedback is needed to correct and modify behavior. Activities, practice, teamwork, studies, repetition, analysis, projects, measurement, and planning are all important elements, but they do not directly correspond to the three categories described in the question.

Question 8

The purpose of corrective action is _________.
A) Punishment
B) Revenge
C) Prevent future problems
D) None of these

Accepted Answer

The purpose of corrective action is to prevent future problems by addressing the root cause of the issue and implementing measures to prevent it from happening again. It is not about punishment or revenge, but rather about improvement and prevention.

Question 9

Discussing alternative solutions is step _________ of the Four-step Method for Solving Performance Problems.
A) I
B) II
C) III
D) IV

Accepted Answer

The answer of Discussing alternative solutions is step _________ of...

Question 10

One minute praising has four characteristics including:
A) Be immediate
B) Be specific
C) Be sincere
D) Encourage the individual
E) All of these

Accepted Answer

All of the characteristics mentioned - immediacy, specificity, sincerity, and encouragement - are important for a successful one minute praising.

Question 11

_________ is a careful search for excellence ― taking the absolute best as a standard and trying to surpass it.
A) Top grading
B) Bottom lining
C) Pin pointing
D) Bench marking
E) None of these

Accepted Answer

The term "bench marking" refers to the process of identifying the best practices of similar organizations and using them as a standard to improve one's own performance. It involves a careful search for excellence and striving to surpass the benchmark. A) Top grading refers to the process of evaluating and improving the skills and capabilities of employees. B) Bottom lining is a term used to describe a focus on the financial aspects of a business. C) Pin pointing is not related to the given definition.

Question 12

Performance reviews should include three steps including:
A) Preparation, implementation, follow-up
B) Job design, wage administration, evaluation
C) Individual report, group report, organizational report
D) Thinking, doing, discussion
E) Content, process, application

Accepted Answer

Preparation involves setting goals, gathering feedback, and scheduling the review. Implementation involves discussing performance and providing feedback. Follow-up involves setting future goals and addressing any issues or concerns. This three-step process ensures a comprehensive and effective performance review.

Question 13

Setting performance objectives is important in four major areas including ________, ________, ________, and ________.
A) quantity; quality; timeliness; cost
B) past; present; future; continuous
C) personal; social; organizational; societal
D) sales; production; finance; engineering
E) None of these

Accepted Answer

Setting performance objectives is important in the areas of quantity, quality, timeliness, and cost. These areas help organizations to measure the efficiency and effectiveness of their operations and improve where necessary.

Question 14

Performance reviews:
A) Keep communication lines open
B) Help motivate employees
C) Provide peace of mind to employer and employee
D) All of these

Accepted Answer

Performance reviews keep communication lines open between the employer and the employee, help motivate employees by providing feedback on their strengths and weaknesses, and provide peace of mind to both parties by addressing any issues or concerns and setting goals for the future. Therefore, all of these statements are correct.

Question 15

_________ elements are important for effective discipline including ________, ________, and ________.
A) 12; judge; jury; accused
B) 9; time; place; method
C) 6; facts; deliberation; verdict
D) 3; defined roles and responsibilities; clear rules and guidelines; effective corrective action
E) None of these

Accepted Answer

The three elements that are important for effective discipline are defined roles and responsibilities, clear rules and guidelines, and effective corrective action. Option A, B, and C do not mention these specific elements.

Question 16

Two important criteria for bench marking are _________ and ________.
A) Product quality; service quality
B) Location; time
C) Personal; organizational
D) Past; present
E) None of these

Accepted Answer

Product quality and service quality are key criteria for benchmarking as they allow organizations to compare their performance against industry standards or competitors.

Question 17

Performance management skills include:
A) Preparation, execution, evaluation
B) Tasks, relationships, ideas
C) Reading, writing, speaking
D) Clearly communicating goals, coaching others to succeed, correcting poor performance
E) None of these

Accepted Answer

Performance management skills involve setting clear goals, coaching employees to succeed in achieving those goals, and addressing poor performance. Choice A and B do not accurately reflect performance management skills, and while communication skills such as reading, writing, and speaking may be important in this context, it is not the only skillset required. Therefore, D is the best answer.

Question 18

Approximately _________ percent of Fortune 1000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers and customers. These assessments are called _________ feedback and are _________ included in an individual's formal appraisal.
A) 60; two-way; never
B) 70; continuous; often
C) 80; intermittent; usually
D) 90; 360-degree; rarely
E) None of these

Accepted Answer

According to the question statement, the percentage of Fortune 1000 companies using 360-degree assessments is not specified, but this is the term used in the question to refer to multi-source assessments. Therefore, the best choice is D, which includes this term and states that these assessments are rarely included in an individual's formal appraisal.

Question 19

The one minute reprimand has four characteristics including:
A) Tied to salary
B) Tied to promotion
C) Tied to security
D) Tied to job assignment
E) None of these

Accepted Answer

The one minute reprimand is a management technique that focuses on immediate feedback and correction of behavior, not tied to salary, promotion, security, or job assignment.

Question 20

One minute goal setting involves identifying ________ goals, and writing these on ________ sheet(s) of pages, _________ words or less.
A) 6 to 10; 2; 500
B) 3 to 5; 1; 250
C) 1 to 3; 1; 500
D) 10 to 15; 5; 1000
E) None of these

Accepted Answer

The one minute goal setting involves identifying 3 to 5 goals, and writing them on 1 sheet of paper, in 250 words or less. This method encourages simplicity and clarity in goal-setting. Options A, C, and D involve too many goals or too much writing, which could lead to a lack of focus and confusion.

Quiz 11: Performance Management

Level 5 leadership involves a paradox of _ and .

Discipline problems include:

Qualities employers like to see in their personnel are:

Those individuals with qualities of _________ do not pass the buck and they act decisively.

All of the following except _________ are important for effective discipline.

In any situation involving disciplinary action, the burden of proof rests on the ________.

_____ focus and energize people, _ reinforces and encourages people, _____ is needed to correct and modify behavior.

The purpose of corrective action is _________.

Discussing alternative solutions is step _________ of the Four-step Method for Solving Performance Problems.

One minute praising has four characteristics including:

_________ is a careful search for excellence ― taking the absolute best as a standard and trying to surpass it.

Performance reviews should include three steps including:

Setting performance objectives is important in four major areas including , , , and .

Performance reviews:

_ elements are important for effective discipline including , , and .

Two important criteria for bench marking are _ and .

Performance management skills include:

Approximately _____ percent of Fortune 1000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers and customers. These assessments are called _ feedback and are _____ included in an individual's formal appraisal.

The one minute reprimand has four characteristics including:

One minute goal setting involves identifying goals, and writing these on sheet(s) of pages, _ words or less.