Question 1

Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically?
A)Interpersonal
B)Technical
C)Conceptual
D)Time-management
E)Diagnostic

Accepted Answer

Conceptual skill is the ability to understand complex situations and think strategically. It enables managers to take an overall view of how the parts of the organization interrelate and how they relate to the external environment. This skill is essential for top-level managers who have to make important decisions that affect the entire organization. Interpersonal skills are important for managing people, technical skills are important for managing processes, time-management skills are important for managing workload, and diagnostic skills are important for problem-solving. However, none of these skills alone can provide the big picture view that is necessary for effective strategic decision-making.

Question 2

Peggy Patterson works in the accounting department.One of her main functions is to determine the costs associated with each component of new sales contracts.How would Mintzberg classify the role Patterson is fulfilling?
A)Interpersonal
B)Figurehead
C)Decisional
D)Leader
E)Informational

Accepted Answer

Peggy Patterson's role in determining costs associated with sales contracts is a decisional role, as she is making decisions related to the financial aspect of the business. Mintzberg's managerial roles include interpersonal, informational, and decisional roles. So, A, B, D, and E are not the best answer because they do not accurately reflect Patterson's decision-making role.

Question 3

____ skills enable a manager to visualize the most appropriate response to a situation.
A)operational
B)knowledge
C)conceptual
D)technical
E)diagnostic

Accepted Answer

The answer of ____ skills enable a manager to visualize...

Question 4

Bill Bowman works in the labor relations department.One of his primary functions is to reach agreement with the labor union regarding the new labor contract.Mintzberg would put this activity in which role category?
A)Decisional
B)Operations
C)Interpersonal
D)Communications
E)Informational

Accepted Answer

As Bill Bowman's primary function involves negotiating and making decisions related to the new labor contract, it fits into the decisional role category, which involves making choices that affect the organization. The other role categories, such as interpersonal, communications, and informational, do not necessarily involve decision-making to the same extent.

Question 5

Which skills are most important for first-line managers?
A)Human
B)Conceptual
C)Technical
D)Functional
E)Operational

Accepted Answer

The answer of Which skills are most important for first-line...

Question 6

The managerial skills least important to a top manager are ____ skills.
A)organizational
B)human
C)conceptual
D)technical
E)strategic

Accepted Answer

Technical skills are least important to a top manager because they are expected to rely on their subordinates for specialized technical knowledge and focus more on strategic decision making.

Question 7

At the ____ managerial level,technical skills are particularly important.
A)top management
B)operational employee
C)middle management
D)first-line supervisor
E)board of directors

Accepted Answer

Technical skills are most important at the first-line supervisor level, where managers are directly involved with the day-to-day operations and need to understand the specific skills and knowledge required to perform the tasks they are supervising.

Question 8

When the Luminate CEO appealed to Google Venture for investment money,he was in the role of ____.
A)disturbance handler
B)figurehead
C)spokesperson
D)negotiator
E)monitor

Accepted Answer

The Luminate CEO was in the role of negotiator as he was appealing to Google Venture for investment money, which involves negotiating terms and conditions of the investment.

Question 9

Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE?
A)Conceptual skills are probably most important at the level of the first-line supervisor.
B)Good interpersonal skills are absolutely essential to a manager's success.
C)Diagnostic and analytic skills are important in the leader role.
D)Technical skills are most important to top managers.
E)The mix of skills required of a manager depends on the level of management at which he or she works.

Accepted Answer

The mix of skills required of a manager depends on the level of management at which he or she works. Different levels of management require different levels or mix of skills. Technical skills are more important for first-line managers, whereas conceptual skills are more important at top management levels. Interpersonal skills, diagnostic and analytic skills are important for middle managers. Therefore, the mix of skills required of a manager depends on the level of management at which he or she works.

Question 10

At the ____ level of management,conceptual skills are most important.
A)top management
B)operational employee
C)middle management
D)first-line supervisor
E)intermediate

Accepted Answer

Top management is responsible for setting organizational goals, developing strategies, and making decisions that affect the entire organization. They need strong conceptual skills to envision the future of the organization and to identify opportunities for growth and development. Middle management and first-line supervisors focus more on implementing plans and supervising employees, while operational employees are primarily responsible for carrying out specific tasks. Intermediate is not a recognized level of management.

Question 11

A manager's ability to think in the abstract is a(n)____ skill.
A)technical
B)human
C)conceptual
D)functional
E)operational

Accepted Answer

Abstract thinking is a key aspect of conceptual skills which involve the ability to think creatively, understand complex relationships, and develop new ideas to solve problems. Technical skills deal with knowledge and proficiency in a specific area. Human skills relate to social interactions and understanding emotions. Functional and operational skills involve the ability to efficiently perform tasks and knowledge of procedures and systems.

Question 12

Interpersonal skills are likely to be especially important to managers who are most often called upon to perform the ____ role.
A)entrepreneur
B)negotiator
C)resource allocator
D)leader
E)analyst

Accepted Answer

The leader role involves working with and directing others, which requires strong interpersonal skills, such as communication, collaboration, and empathy. Entrepreneurs, negotiators, and resource allocators may also require some level of interpersonal skills, but those are not their primary roles. Analysts typically work independently and do not rely on interpersonal skills as heavily.

Question 13

Which statement regarding the relationship between managerial skills and managers' activities is FALSE?
A)Technical skills are probably most important at the level of the first-line supervisor.
B)Conceptual skills are most important to top managers.
C)Diagnostic and analytic skills are extremely important to the decision-making process.
D)Good interpersonal skills are essential to a manager's success.
E)The mix of skills required of a manager depends on the level of management at which he or she works.

Accepted Answer

The answer of Which statement regarding the relationship between managerial...

Question 14

Sanjay recognizes a need to reorganize his company from geographic regions into customer focused divisions.What skills is he using?
A)Technical
B)Conceptual
C)Human
D)Organizational
E)Operational

Accepted Answer

Sanjay is using conceptual skills, which involve the ability to think abstractly and analyze complex situations in order to develop holistic and strategic solutions. In this case, Sanjay is recognizing the need for a new organizational structure that is focused on the needs of the customer rather than on geographic regions. This requires a high level of conceptual thinking in order to envision the new structure and understand how it will impact the business as a whole.

Question 15

____ skills,such as carrying plates of food,typing,or operating a computer-assisted design program,are needed to perform specialized tasks within an organization.
A)Human
B)Organizational
C)Conceptual
D)Technical
E)Strategic

Accepted Answer

Technical skills refer to the specialized knowledge and abilities required to perform specific tasks within an organization. These skills are usually job-specific and can be acquired through training, education, or experience. Examples of technical skills include operating machinery or equipment, using software programs, and performing specialized tasks within a particular field.

Question 16

Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems.Which managerial skills are most likely to be improved by this teaching method?
A)Diagnostic and interpersonal
B)Conceptual and interpersonal
C)Diagnostic and decision-making
D)Technical and conceptual
E)Technical and decision-making

Accepted Answer

The case method of teaching primarily focuses on developing diagnostic and decision-making skills as students are required to analyze and solve complex business problems. However, since the cases are often presented in group settings, the method also facilitates interpersonal skills development, which helps in enhancing teamwork, communication, and collaboration among students. While conceptual and technical skills may also be improved to some extent, they are not the central focus of this teaching method.

Question 17

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler,negotiator,and resource allocator?
A)Technical
B)Diagnostic
C)Conceptual
D)Interpersonal
E)Analytic

Accepted Answer

Managers who occupy roles such as disturbance handler, negotiator, and resource allocator need to have strong interpersonal skills to effectively communicate and negotiate with others, resolve conflicts, and allocate resources in a way that is fair and beneficial for all parties involved. Technical skills may be important in some roles, but are not as essential for these specific roles. Diagnostic, conceptual, and analytic skills may also be useful, but are not as directly related to the interpersonal demands of these roles.

Question 18

The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with his employees.They feel free to talk to him about any problems they have.He has strong ____ skills.
A)functional
B)conceptual
C)technical
D)interpersonal
E)diagnostic

Accepted Answer

The word "open" and "trustworthy" suggest that the founder has good interpersonal skills, as he is able to communicate effectively with his employees and create a sense of trust and openness. Functional skills refer to specific skills related to a particular task or job, conceptual skills refer to the ability to think abstractly and solve complex problems, technical skills refer to practical skills related to a particular field or industry, and diagnostic skills refer to the ability to identify and solve problems.

Question 19

Which of the following statements about interpersonal skills is TRUE?
A)Interpersonal skills are most important for top-level managers.
B)Interpersonal skills are most important for middle-level managers.
C)Interpersonal skills are most important for first-line managers.
D)Interpersonal skills are used by technical personnel, not managers.
E)Interpersonal skills are important at all organizational levels.

Accepted Answer

Interpersonal skills are important at all organizational levels, from entry-level employees to top-level executives. These skills are essential for communication, collaboration, conflict resolution, and building positive relationships within the workplace. While managers at all levels benefit from strong interpersonal skills, first-line managers who work closely with employees may require a greater focus on these skills.

Question 20

Nicole is learning to fly an Army helicopter.She is drawing mainly on her ____ skills.
A)technical
B)conceptual
C)human
D)organizational
E)operational

Accepted Answer

Learning to fly an Army helicopter requires technical skills such as knowing how to operate the controls and understanding the mechanical workings of the aircraft. While other skills such as organizational and human skills may also be important, the question specifically asks which skill Nicole is mainly drawing on, and the answer is technical.

Quiz 1: Managing and the Managers Job

Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically?

Peggy Patterson works in the accounting department.One of her main functions is to determine the costs associated with each component of new sales contracts.How would Mintzberg classify the role Patterson is fulfilling?

____ skills enable a manager to visualize the most appropriate response to a situation.

Bill Bowman works in the labor relations department.One of his primary functions is to reach agreement with the labor union regarding the new labor contract.Mintzberg would put this activity in which role category?

Which skills are most important for first-line managers?

The managerial skills least important to a top manager are ____ skills.

At the ____ managerial level,technical skills are particularly important.

When the Luminate CEO appealed to Google Venture for investment money,he was in the role of ____.

Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE?

At the ____ level of management,conceptual skills are most important.

A manager's ability to think in the abstract is a(n) ____ skill.

Interpersonal skills are likely to be especially important to managers who are most often called upon to perform the ____ role.

Which statement regarding the relationship between managerial skills and managers' activities is FALSE?

Sanjay recognizes a need to reorganize his company from geographic regions into customer focused divisions.What skills is he using?

____ skills,such as carrying plates of food,typing,or operating a computer-assisted design program,are needed to perform specialized tasks within an organization.

Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems.Which managerial skills are most likely to be improved by this teaching method?

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler,negotiator,and resource allocator?

The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with his employees.They feel free to talk to him about any problems they have.He has strong ____ skills.

Which of the following statements about interpersonal skills is TRUE?

Nicole is learning to fly an Army helicopter.She is drawing mainly on her ____ skills.