When is a customer most likely to make a complaint?
A) The product has been backordered.
B) The product has more features than expected.
C) The customer received a larger discount than expected.
D) The product quality is better than expected.
E) The product arrived on the date specified in the contract.

Question

Quizplus · Accepted Answer

A customer would most likely complain if product was backordered. Products with unexpected features or that are delivered on time will most likely not cause complaints.

When Is a Customer Most Likely to Make a Complaint