The ladder of loyalty is based on the idea that the focus should be on moving people from being prospects to customers, to clients, to supporters, advocates and finally _______.
A) associates
B) partners
C) laggards
D) innovators
Correct Answer:
Verified
Q12: The link between customer loyalty and profitability
Q13: Services are also known as _.
A)devices
B)objectives
C)things
D)deeds
Q14: Many loyalty schemes run by organizations aim
Q15: Which of the following can be regarded
Q16: Consumers may stay loyal to an organization
Q18: The increased association of brands with events
Q19: Some characteristics of non-profit organizations that distinguish
Q20: Companies can create value through the provision
Q21: Which of the following is a unique
Q22: Which of the following is a means
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