Companies can create value through the provision of customer experiences which can be used to improve the consumer's _______ with the organization.
A)hope
B)concern
C)relationship
D)expectation

Question

Quizplus · Accepted Answer

Customer experiences can improve the customer's relationship with the organization. Building a positive relationship with customers is an important strategy for companies because it can lead to customer loyalty, brand advocacy, and increased profitability. By providing positive customer experiences, companies can create emotional connections with their customers and build trust, which can ultimately lead to long-term relationships. Additionally, by focusing on the customer experience, companies can better understand the needs and expectations of their customers which can help to improve the overall customer relationship.

Companies Can Create Value Through the Provision of Customer Experiences