Allied to the provision of service quality and relationships, the creation of customer _______ is another avenue for organizations to deliver value for customers.
A)expectations
B)experiences
C)responses
D)reactions

Question

Quizplus · Accepted Answer

Customer experiences refer to the overall feelings and perceptions a customer has throughout their interactions with an organization, including the products or services they receive, the interactions with employees, and the overall brand image. By creating positive customer experiences, organizations can increase customer satisfaction and loyalty, ultimately delivering more value for customers.

Allied to the Provision of Service Quality and Relationships, the Creation