Allen is in the marketing department of a mid-sized firm that develops and sells communications systems.He is proud of the Human Resources area in the company that provides the firm with excellent employees.Allen himself really enjoys his work,but he knows the work of HR helps create an advantage for the firm because:
A) customers appreciate the kind of service that knowledgeable employees provide.
B) employees play a major role in the success of the firm.
C) it is easier to communicate with and inspire the customer if the employees believe in what the firm is doing.
D) building customer loyalty depends on a committed workforce.
E) All of these.

Question

Quizplus · Accepted Answer

All of the given options point towards the importance of having a strong and committed workforce in the success of a firm. Knowledgeable employees can provide better service to customers, employees play a major role in the success of a firm, communication and inspiration towards the customer relies on the belief of employees in the firm's mission, and building customer loyalty is heavily dependent on a committed workforce. Therefore, all the given options are valid reasons why the work of HR helps create an advantage for the firm.

Allen Is in the Marketing Department of a Mid-Sized Firm