Donna and Kim are both secretaries for the accounting department. Since someone must be present to answer the phones at all times, different times must be scheduled for each of them to go to lunch. Both of them want the time from noon to 1 p.m. Previous unsuccessful discussions have occurred, resulting in their not speaking to each other. Patti, who also works in the department, sits down separately with each of them to try to explore possible solutions, with the idea that if she can find common ground, they will again discuss alternative schedules face-to-face. Patti is acting as a(n):
A) Facilitator
B) Arbitrator
C) Ombudsman
D) Conciliator
E) Negotiator

Question

Quizplus · Accepted Answer

Patti is acting as a conciliator by trying to explore possible solutions and finding common ground between Donna and Kim. A conciliator is a neutral third party who helps disputing parties come to a resolution through communication, negotiation, and compromise.

Donna and Kim Are Both Secretaries for the Accounting Department