Employees at WestJet are recognized for behaving in a way that has the customer's interests at heart.The degree to which the employees feel rewarded will help assess the state of WestJet's _____.
A)CRM software
B)data mining efforts
C)touch points
D)cultural attitudes

Question

Quizplus · Accepted Answer

To what degree do employees feel that they are rewarded (recognition, promotion, compensation) for behaving in a way that has the customer's interests at heart? This question helps to assess how close the company is to developing a CRM culture.

Employees at WestJet Are Recognized for Behaving in a Way