Charles, who had been waiting in a check-in line at Grasp Airways, tweeted his dissatisfaction when he realized that the line was not moving quickly.At the same time, airline employees were scanning the online traffic, and came across Charles's complaint.By the time Charles made it to the desk, his compliant was directly dealt with.Which of the following tools did Grasp Airways use to deal with Charles's issue?
A)electronic literature
B)voice mail
C)social media
D)interactive voice response service

Question

Quizplus · Accepted Answer

The airline used Twitter, a social media application, to deal with Charles's issue.Airlines are increasingly using Twitter and other tools to deal with customer service issues.

Charles, Who Had Been Waiting in a Check-In Line at Grasp