Ease and Relax Centre, a specialty unit providing high-end massaging services, displays training certificates on its walls, and its brochures contain customer testimonials of satisfied customers.By doing this, Ease and Relax Centre is dealing with the service characteristic of _____.

Question

Quizplus · Accepted Answer

The company is dealing with the intangibility characteristic of services.Tangible attributes include physical characteristics such as colour or sweetness, and intangible attributes include those aspects of a product that can't be touched.

Ease and Relax Centre, a Specialty Unit Providing High-End Massaging