Ease and Relax Centre, a specialty unit providing high-end massaging services, displays training certificates on its walls, and its brochures contain customer testimonials of satisfied customers.By doing this, Ease and Relax Centre is dealing with the service characteristic of _____.
A) incongruity
B) inconsistency
C) intangibility
D) inseparability
Correct Answer:
Verified
Q32: Services:
A)represent tangible activities or benefits provided to
Q33: Inseparability in services means that consumers:
A)see little
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Q39: The brochure for Healthy & Fit Centre
Q40: Intangibility of service means that the:
A)value of
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