Question 1

Eileen is on a five-person team in her business strategy class.The team is responsible for participating in a 10-week simulation of a firm in the airline industry.Eileen contributes frequently in discussions in the twice-weekly team meetings.She is exhibiting the ______ style of listening.

Accepted Answer

Eileen is actively participating and contributing to the team meetings, indicating that she is an active listener.

Question 2

Manash pays attention in his management class,where the professor has entertaining,interesting visual aids.At times,he makes good eye contact with the professor,and occasionally raises his hand to ask questions.On other days,he is quiet and his eyes are on his notebook.He is exhibiting the ________ style of listening.

Accepted Answer

Manash is exhibiting the involved style of listening, as he is actively engaging with the material through eye contact and asking questions, but also has moments of quiet note-taking, indicating a level of involvement that is not constantly active but still engaged.

Question 3

Women are more likely to _______ compared to men.

Accepted Answer

Studies have shown that women tend to give credit to others or share credit more frequently than men, who are more likely to take credit themselves.

Answer: B
 Research suggests that women are more expressive with their emotions compared to men, who often hide or mask their emotions to conform to societal expectations of masculinity.

Answer: D
 Studies have found that men are more likely to interrupt others during conversations, whereas women tend to take turns speaking and avoid interrupting.

Therefore, the best choices are A and B.

Question 4

We have the cognitive capacity to process words at a much higher rate than people speak.Which of the following can result from this?

Accepted Answer

The answer of We have the cognitive capacity to process...

Question 5

Leaning backward or gesturing with palms facing up communicate _______,a term used to represent availability for communication.

Accepted Answer

Leaning backward and gesturing with palms facing up are nonverbal cues that show openness and willingness to communicate, which can be interpreted as immediacy.

Question 6

Dylan and Jack are playing a game of chess.Jack wins,and then he touches Dylan on the shoulder and says "good game." What does this communicate?

Accepted Answer

Jack's gesture of touching Dylan on the shoulder and saying "good game" is a sign of sportsmanship and camaraderie, indicating that he respects Dylan and values the interaction, which suggests he likes Dylan.

Question 7

Positive nonverbal actions include all of the following except

Accepted Answer

Speaking very slowly is not a nonverbal action. It is a verbal action.

Question 8

Malcolm's boss just came into his office,obviously upset,and said,"I'm tired of you being late all the time on these projects.You need to clean up your act!" Malcolm is likeliest to respond by

Accepted Answer

Malcolm is likely to become defensive because he feels attacked and criticized by his boss. This is a natural response to criticism and may lead to unproductive conflict unless Malcolm can manage his emotions and respond in a more constructive way.

Question 9

In regard to differences in how men and women communicate,in general

Accepted Answer

In general, societal norms and expectations often encourage males to hide their emotions, reflecting traditional views on masculinity and emotional expression. This is a recognized difference in communication styles between men and women, where men may be less open or expressive about their feelings in conversations.

Question 10

Silvio is a member of the student ethics committee.In meetings,he sometimes appears to be paying attention,but at other times does not appear to be tracking the conversations.He rarely contributes to the discussions.He is exhibiting the __________ style of listening.

Accepted Answer

Silvio is not actively participating in discussions and appears to not be fully engaged in listening. This behavior aligns with a passive listening style.

Question 11

_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

Accepted Answer

Linguistic style refers to culturally learned signals by which we communicate what we mean, interpret others' meanings, and evaluate one another as people.

Question 12

_________ occurs when people perceive that they are being attacked or threatened.

Accepted Answer

Defensiveness occurs when people feel attacked or threatened and react defensively to prevent or minimize further harm. This can involve denying responsibility, making excuses, or blaming others.

Question 13

Linguistic style includes all of the following except

Accepted Answer

Linguistic style refers to the language and communication style used by a person. Therefore, the only option that does not fall under linguistic style is nonverbal behavior.

Question 14

Roberto is meeting with Professor Plum in his office during advising hours.As Roberto is describing the problems he is having in his accounting course,Professor Plum is checking his e-mail.Professor Plum is exhibiting the ________ style of listening.

Accepted Answer

Professor Plum is not fully engaged in the conversation and is distracted by checking his e-mail, which indicates a detached style of listening.

Question 15

Younger employees also are more likely to use the Internet and social media to accomplish their tasks.This is an example of the ___________ that represent the key issue when considering communication across generations.

Accepted Answer

The statement highlights the different expectations and norms of younger employees compared to older generations when it comes to using technology in the workplace. Therefore, A (expectations and norms) is the most appropriate option. The other options such as rules and regulations (B), corporate policies and procedures (C), FCC laws (D), and statements by management (E) may not be directly relevant to this specific issue.

Question 16

There are two competing explanations about the origin of linguistic styles between men and women: ______ and ______.

Accepted Answer

The two competing explanations about the origin of linguistic styles between men and women are evolutionary psychology and social role theory.

Question 17

Negative nonverbal communication skills include avoiding eye contact,________,and speaking too fast.

Accepted Answer

Crossing your arms is a nonverbal cue that can convey defensiveness, disinterest, or discomfort. Avoiding eye contact and speaking too fast can also be negative nonverbal communication, but they are not the only options listed in the question. Smiling, touching someone, and nodding your head can be positive or negative depending on the context and the relationship between the communicators. Leaning forward can also be positive or negative, but it is not listed as one of the options.

Question 18

Which of the following is not a suggestion as to improving communications between generations?

Accepted Answer

"Embrace the most current technology" is in fact a suggestion for improving communications between generations. Therefore, the correct answer is E, which is the option that is not a suggestion for improving communication.

Question 19

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

Accepted Answer

Developing policies and procedures governing the appropriate use of social media is critical for managers because it can create legal, financial, and personnel risks for the organization. Without proper guidelines, employees could potentially harm the organization's reputation, share confidential information, or engage in inappropriate behavior that could create liability for the organization. Therefore, it is important for managers to establish guidelines to mitigate these risks.

Question 20

If a manager wants to reduce the chances of an employee becoming defensive,he or she should

Accepted Answer

Exhibiting empathy is the best choice as it shows the manager is understanding and supportive of the employee's perspective, which can prevent them from becoming defensive. The other options (being controlling, evaluative, and acting superior) are likely to increase defensiveness.

Quiz 9: Communication in the Digital Age