Question 1

Otto is convinced that social media offers many benefits for employees and wants to institute a plan at Compass Inc.Which of the following is a potential benefit for employees?

Accepted Answer

The answer of Otto is convinced that social media offers...

Question 2

Thinking about what your audience already knows about your subject is part of the _________ step of the TED protocol for effective presentations.

Accepted Answer

Considering what your audience already knows about your topic helps you frame your story in a way that is engaging and relevant to them. This is part of the first step of the TED protocol for effective presentations, which is to frame your story.

Question 3

To manage e-mail effectively,an employee should

Accepted Answer

Using a spell checker will help an employee maintain a professional image and avoid potential misunderstandings caused by spelling errors.

Question 4

In the TED five-step protocol for effective presentations,TED stands for

Accepted Answer

The correct option for the TED five-step protocol for effective presentations is Technology, Education, Design.

Question 5

Jonathan is concerned about an important presentation that he will be making next week.He asks Roger to listen to it and give him Feedback.He is in the ___________ step of the TED protocol for effective presentations.

Accepted Answer

Jonathan is in the "put it together" step, where he is seeking feedback to refine and finalize his presentation.

Question 6

Which of the following is not a step of the TED protocol for effective presentations?

Accepted Answer

The TED protocol for effective presentations includes framing your story, planning your delivery, planning your multimedia, and developing your stage presence. Controlling your stress, while important for public speaking, is not specifically listed as a step in the TED protocol.

Question 7

Which of the following is not one of the suggestions coming out of the TED protocol?

Accepted Answer

The TED protocol focuses on connection with the audience, authenticity and storytelling. While it does suggest using technology, it is not about appearing up to date or using the latest technology simply for the sake of it. The emphasis is on delivering a meaningful message and creating a genuine connection with the audience.

Question 8

Justin is deciding whether he should read his speech,deliver it from memory,or use bullet lists of important points using PowerPoint.What step of the TED protocol for effective presentations is he in?

Accepted Answer

Justin is currently in the planning stage of his delivery, weighing the pros and cons of different delivery methods.

Answer: C 
 Justin is considering the use of visual aids, specifically PowerPoint, to enhance his presentation.

Question 9

Social media benefits for employers include all the following

Accepted Answer

The answer of Social media benefits for employers include all...

Question 10

Some organizations block employees' access to social media sites.This can

Accepted Answer

Blocking employees' access to social media sites can damage employee morale and loyalty as employees may feel restricted and micromanaged. It can also lead to a lack of trust between the employer and employee, which can further damage morale and employee retention. However, this doesn't necessarily mean that it won't increase productivity in some cases. It ultimately depends on the type of work and the company culture.

Question 11

Which of the following is a tip for more effective PowerPoint presentations?

Accepted Answer

Including questions on slides can help to engage the audience and keep them interested in the presentation.

Question 12

Which of the following is not an example of a crucial conversation?

Accepted Answer

Conveying routine feedback may require a conversation, but it is not typically considered a "crucial" conversation in the sense that it does not involve high stakes, differing opinions, or strong emotions. The other options all involve situations where the outcome of the conversation could have a significant impact, making them crucial conversations.

Question 13

_________ are discussions between two or more people where the stakes are high,opinions vary,and emotions run strong.

Accepted Answer

Crucial conversations are discussions that involve high stakes, differing opinions, and strong emotions. These types of conversations are often challenging and can escalate quickly if not handled effectively. Crucial conversations require careful preparation and communication skills to ensure that all parties involved feel heard and understood.

Question 14

Karin has to make a presentation on the new social media policy.She wants to make it creative primarily because

Accepted Answer

Making the presentation creative and using emotion can help engage the audience and make the message more memorable. This is especially important for a topic like a social media policy, which may not be inherently exciting.

Question 15

Xavier is creating a social media policy for OCA & Associates.He plans to: -Outline consequences for violations.
-Align the policy with the organization's culture.
-Stay away from defining what is considered illegal.
-Clarify what is confidential.
-Designate a spokesperson for online policies.
Which of these is not an element of an effective social media policy?

Accepted Answer

Defining what is considered illegal is a necessary element of an effective social media policy as it ensures that employees are aware of the legal boundaries they need to operate within while using social media platforms on behalf of the organization.

Question 16

Timmy is really nervous about his presentation to the board of directors.He tends to stand straight up,move from one foot to the other and hold on to the podium.A better strategy might be to

Accepted Answer

Walking around or standing in particular spots for different lengths of time can help to alleviate nervousness and create a more engaging presentation. It can also help to maintain the audience's attention and make the presentation more dynamic. Sitting behind the podium or relying on PowerPoint slides can make the presentation feel scripted and impersonal, while telling jokes may not be appropriate for the topic or audience. Adding a low-level light show may be distracting and take away from the content of the presentation.

Question 17

Grace is going to be leading a meeting of her colleagues to discuss how they might redesign one of their work processes.She decides that she will use a PowerPoint presentation to lay out the problems with the existing workflow.She is in the __________ step of the TED protocol for effective presentations.

Accepted Answer

Planning your multimedia involves deciding what visuals or other aids you will use to enhance your presentation. By deciding to use a PowerPoint presentation, Grace is planning her multimedia. The other steps in the TED protocol are not as relevant to her decision to use a PowerPoint.

Question 18

JM Video Games uses ________ to help design new products.It reviews proposed designs twice a year,and the winner of the design competition is awarded $2 ,500.

Accepted Answer

Crowdsourcing involves obtaining ideas or design submissions from a large group of people, often through an online platform. By reviewing proposed designs twice a year and awarding a prize to the winning design, JM Video Games is utilizing crowdsourcing to gather design ideas and select the best one.

Question 19

In which way do employees waste time on social media?

Accepted Answer

Employees waste time on social media by shopping online.

Question 20

Which of the following statements about the use of e-mail is ?

Accepted Answer

The answer of Which of the following statements about the...

Quiz 9: Communication in the Digital Age