Question 1

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups.Management is following the _____ model.

Accepted Answer

The fact that Waco Company is monitoring employees' perceptions of fairness suggests that management is following the equity model, which focuses on ensuring that employees' efforts and rewards are perceived as fair and equitable.

Question 2

Research shows that when an organization breaches a psychological contract,

Accepted Answer

Research shows that when an organization breaches a psychological contract, employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower. This is because when an organization fails to fulfill its promises or obligations to employees, it leads to feelings of betrayal, mistrust, and perceived injustice, which in turn affects their motivation, morale, and loyalty. As a result, employees may become disengaged and disenchanted with their work and the organization and may look for alternative employment opportunities. Moreover, their reduced commitment and satisfaction may also affect their job performance, as they may be less motivated, less focused, and less productive than before. Therefore, breaching a psychological contract can have significant negative consequences for both employees and the organization.

Question 3

The idea underlying the __________ model is that satisfaction is tied to how fairly an individual is treated at work.

Accepted Answer

The equity model explains that an individual's satisfaction is connected to how fairly they are treated at work. This model suggests that individuals compare their inputs (such as effort, skills, and experience) to their outcomes (such as pay, benefits, and recognition) to the inputs and outcomes of others to determine if they are being treated equitably. If they perceive inequality, they may become dissatisfied. The other choices do not directly relate to fairness or equity in the workplace.

Question 4

Angela works for a company that does not provide good health benefits or career opportunities.Her _____ is most likely to be negative.

Accepted Answer

Perceived Organizational Support (POS) is likely to be negative when employees feel that their company does not provide good health benefits or career opportunities.

Question 5

Job satisfaction across the United States has gone up,according to a national survey conducted by the Society for Human Resource Management.The top three facets of satisfaction include

Accepted Answer

The top three facets of job satisfaction according to the survey are feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor. These are all encompassed in option E. Good pay and opportunities for advancement are also important factors, but they were not listed as a top three facet in the survey.

Question 6

Low job satisfaction and low employee engagement can lead to

Accepted Answer

Low job satisfaction and low employee engagement can lead to a decrease in task performance. This is because employees who are not satisfied or engaged with their work are less likely to put in effort and may not prioritize their tasks.

Question 7

When Daniel's daughter got seriously ill,his boss Kyle and fellow employees went to the HR department and arranged to donate some of their sick leave to him so he could spend more time with his family.Daniel is most likely to be experiencing

Accepted Answer

Daniel's boss and fellow employees showed him support and care by donating their sick leave so that he could be with his family during a difficult time. This demonstrates a positive organizational support (POS) on behalf of the organization, which can increase employee well-being and engagement. However, we cannot assume that Daniel is experiencing job satisfaction, organizational citizenship behavior (OCB), engagement, or value attainment based solely on this information.

Question 8

Which of the following is not a factor in contributing to employee engagement?

Accepted Answer

High levels of stress can actually decrease employee engagement, as it can lead to burnout and exhaustion. The other factors listed - high levels of conscientiousness, charismatic managers, recognition, and motivating jobs - are known to contribute positively to employee engagement.

Question 9

Lennie loves her job at Vail Corporation.She is even a community ambassador.Lennie exhibits all of the following qualities except

Accepted Answer

The passage describes Lennie as exhibiting qualities such as enthusiasm, focus, intensity, and urgency, but there is no indication of pessimism. Therefore, option A is the correct answer.

Question 10

Which of the following is not one of the predominant models of the causes of job satisfaction?

Accepted Answer

The predominant models of the causes of job satisfaction are value attainment, dispositional factors, equity, and met expectations. Cognitive dissonance is not a model of the causes of job satisfaction, but rather a psychological phenomenon that occurs when an individual holds two conflicting beliefs or values.

Question 11

You value achievement and your employer rewards people for accomplishing goals,so you are very committed to the company._____ fit is the consistency between personal and company values.

Accepted Answer

Person-culture fit refers to the alignment between a person's values and the values of the company they work for. The statement suggests that the individual values achievement (personal value) and the company rewards people for accomplishing goals (company value), indicating alignment between the two.

Question 12

Carlos works at Tyner Construction Company as an assistant project manager.His manager assured him that if his projects came in on time and under budget,he would be promoted within a year.At nine months,Carlo is promoted to project manager.This is an example of

Accepted Answer

Carlos was promoted because he met the expectations set by his manager, which were to complete projects on time and under budget.

Question 13

The idea of perceived organizational support is that if treated well,employees are motivated by

Accepted Answer

The norm of reciprocity suggests that individuals feel obliged to repay kindness or favors given to them. In the context of organizations, if employees perceive that they are being treated well and their employer is supportive of their needs and well-being, they are more likely to reciprocate by being motivated and committed to the organization. This is known as the perceived organizational support.

Question 14

Janice creates advertising slogans for the advertising firm that employs her.She works with beliefs,perceptions,and informal obligations about what she is entitled to receive in return for what she provides to the organization.A(n)________ represents Janice's beliefs.

Accepted Answer

Janice's beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization represent her psychological contract. The psychological contract is an unwritten set of expectations that represent the reciprocal obligations between an employee and an employer.

Question 15

________ is the harnessing of organization members' selves to their work roles.

Accepted Answer

Employee engagement is the harnessing of organization members' selves to their work roles. It is a concept that describes the level of commitment and enthusiasm employees feel towards their work and the organization they work for. Employee involvement refers to the extent to which employees are involved in decision-making processes, while organization commitment relates to the loyalty and dedication employees have towards their organization. Job satisfaction is the level of contentment employees feel towards their job, and organizational citizenship behavior refers to an employee's voluntary actions that promote the overall well-being of the organization. While these concepts are related to employee engagement, they do not fully capture the essence of what it means to be engaged at work.

Question 16

In some cases,coworkers or friends remain satisfied in situations where others always seem dissatisfied.This is a reflection of the _____ model.

Accepted Answer

The dispositional/genetic model proposes that individual differences in personality and temperament lead to different levels of satisfaction, regardless of the situation. This means that some people are simply predisposed to be more satisfied with their circumstances, while others are more prone to dissatisfaction. Therefore, in this scenario, some coworkers or friends may be satisfied because of their inherent dispositional or genetic traits, while others may not be satisfied because of their different personalities and temperaments.

Question 17

Claire works for Content Consultants.She telecommutes and has great flexibility in her work schedule.In return,Content Consultants expects to have satisfied clients who hire them again.Claire receives consistently high evaluations.Despite that,the company now wants her to work out of the main office.Claire feels that Content Consultants has breached a(n)

Accepted Answer

The company's promise of flexibility in return for satisfied clients represents a psychological contract with Claire. By asking her to work out of the main office, Content Consultants is breaching that psychological contract.

Question 18

Eleanor wants to be sure that the final team project in a senior capstone course is of top quality.Jerome,another team member,just wants to get it done quickly.Using Alzen's model,what can Eleanor do to try and encourage Jerome to work hard?

Accepted Answer

Eleanor can create a positive attitude by emphasizing the importance of producing a high-quality final team project and by highlighting the benefits of putting in the extra effort. By focusing on the positive aspects of doing a great job, she might be able to motivate Jerome to work harder. Emotional blackmail (B) would likely create resentment and not be effective in the long run. Showing behavioral intent (C) might not be enough to motivate Jerome, as he may not see the importance of putting in the extra effort. Expressing emotional dissonance (D) would likely create confusion and does not provide a clear direction for Jerome. Enforcing cognitive dissonance (E) is not a suitable option as this would only create mental discomfort and potentially cause resistance.

Question 19

Which of the following is not a key workplace attitude that managers should track?

Accepted Answer

Turnover is not an attitude, but rather a behavior. While it can be influenced by attitudes such as job satisfaction and organizational commitment, it is not a key workplace attitude that managers should track directly. Instead, managers should focus on tracking attitudes such as job satisfaction, employee engagement, perceived organizational support, and organizational commitment, as these can impact turnover and other important outcomes.

Question 20

______ is the extent to which an individual identifies with an organization and commits to its goals.

Accepted Answer

Organizational commitment refers to the extent to which an individual identifies with an organization and is committed to its goals. Perceived organizational support, on the other hand, refers to employees' beliefs about how much the organization values their contributions and cares about their well-being. Organizational satisfaction and job satisfaction refer to employees' feelings of satisfaction with their work and their organization, respectively. Job involvement refers to the degree to which employees are interested in their work and are actively engaged in it. While job involvement may be related to organizational commitment, it is not the same concept.

Quiz 2: Values and Attitudes