What happens when the men's department of a store advertises it has someone on staff to do alterations and that person is never available when customers request the service?
A) Increased sales
B) Sales promotion becomes more important
C) Increased profits
D) Average inventory turnover increases
E) Reduced customer satisfaction

Question

Quizplus · Accepted Answer

If the department advertises an alteration service but fails to make it available when customers request it, then it will lead to reduced customer satisfaction. This may result in customers leaving the store and not returning due to unfulfilled expectations, which can ultimately harm the store's reputation and reduce sales and profits in the long run.

What Happens When the Men's Department of a Store Advertises