The advertisement announced the video store would be open until 10:00 pm.on Friday evenings.When Ned drove to the store to get a copy of the latest Disney video for his daughter's birthday party the next morning,it was only 9:45 pm.,but the store was locked up and a sign on the door said the store closes at 9:00 pm.This is an example of a _______________ gap.
A) communication
B) standards
C) performance
D) knowledge
E) research

Question

Quizplus · Accepted Answer

A communication gap refers to the difference between the actual service provided to customers and the service promised in the retailer's promotion program.

The Advertisement Announced the Video Store Would Be Open Until