Fatima, a supervisor, rarely gets to see her employees interacting with customers, and as a result has a hard time rating them on this dimension of performance. Fatima has had difficulty in the cognitive processing stage known as:

Question

Quizplus · Accepted Answer

Fatima's challenge lies in the observation stage, as she rarely witnesses her employees' interactions with customers, making it difficult for her to gather information on their performance in this area. Observation is the initial step in cognitive processing where information is first noticed and attended to.

Fatima, a Supervisor, Rarely Gets to See Her Employees Interacting