In conducting a Functional Job Analysis for the position of sales clerk, the task "greets customers" is linked to a requirement for the use of interpersonal resources such as courtesy. Both these are related to the _____ dimension.

Question

Quizplus · Accepted Answer

The task of greeting customers involves interaction with people, thus belongs to the people dimension of job analysis. The requirement of using interpersonal resources such as courtesy falls under the same dimension. The data dimension would involve tasks related to collecting or analyzing information, the things dimension would focus on the physical objects or equipment used in the job, and the inputs dimension would cover material or information necessary for completing tasks.

In Conducting a Functional Job Analysis for the Position of Sales