Skilled negotiators know that by listening to the other person and allowing an expression of feelings,the catharsis will vent emotion and clear the air and may permit negotiations to return to a calmer pace.

Question

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This statement is true. Skilled negotiators understand the importance of active listening and allowing the expression of emotions, which can help to diffuse tense situations and allow negotiations to proceed more smoothly. This process of catharsis can help to clear the air and create a more open and productive negotiating environment.

Skilled Negotiators Know That by Listening to the Other Person