Customer satisfaction refers to the degree to with a customer will resist switching from one offering to another.

Name: Customer satisfaction refers to the degree to with a customer will resist switching from one offering to another.
Brand: Quizplus
Rating: 4.9 (36 reviews)

Question

Quizplus · Accepted Answer

Customer satisfaction refers to a customer's overall evaluation of a company's product or service and their experience with it. It is not directly related to their resistance to switching to another offering.

Customer Satisfaction Refers to the Degree to with a Customer