An employee who believes that he or she needs to the requirements of the person who receives his or her work has an internal customer mind-set.

Question

Quizplus · Accepted Answer

An internal customer mind-set means that an employee recognizes the people within their organization who rely on their work and treats them as customers, with the same level of importance and focus on meeting their needs as they would an external customer.

An Employee Who Believes That He or She Needs to the Requirements