An employee who believes that he or she can do a better job by understanding the company's customers has an internal customer mind-set.

Name: An employee who believes that he or she can do a better job by understanding the company's customers has an internal customer mind-set.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

An internal customer mind-set refers to viewing colleagues or departments within the organization as customers, not the company's external customers.

An Employee Who Believes That He or She Can Do