Conflict management styles are defined in terms of their:
A) consequences for the organization.
B) arbitrariness and firmness.
C) assertiveness and cooperativeness.
D) differentiation and interdependence.
E) level of process control and level of decision control.

Question

Quizplus · Accepted Answer

Conflict management styles are typically categorized along two dimensions: assertiveness and cooperativeness. Assertiveness refers to the extent to which a person is proactive or pushy about their own interests, while cooperativeness refers to the extent to which the person is supportive and accommodating of the other person's interests. Different conflict management styles are defined by different combinations of these two dimensions.

Conflict Management Styles Are Defined in Terms of Their