Which of the following statements is false?
A)Quality dimensions are easy to measure for tangible goods, while they are difficult to measure for services.
B)Dimensions of service quality are similar to the dimensions of quality for tangible goods.
C)Some firms still have a poor understanding of quality and quality management.
D)All of these are false.

Question

Quizplus · Accepted Answer

Some quality dimensions for both goods and services are subjective and difficult to assess. The other statements are true (see the text).

Which of the Following Statements Is False