Question 1

This question has two parts;be sure to answer both.First,name and describe at least four ways managers can reduce stressors that lead to employee burnout.Next,describe how you might use these techniques to cope with the following situation: You are the CEO of Tate & Stephens,a highly successful advertising firm located in New York City.Your agency represents major clients worth tens of millions of dollars each year.Because the stakes are so high,account executives and creative directors work 70 to 80 hours a week,and they are stressed out most of the time.You want to do something to help your workers remain productive and focused while helping to prevent burnout.

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Question 2

Make career counseling available.Career counseling reduces the stress that comes when employees don't know what their career options are and where they're headed.

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Question 3

Define stress and describe at least four sources of stress on the job.

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Question 4

Define emotional intelligence (EI)and describe the four traits of EI.

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Question 5

Define role overload,role conflict,and role ambiguity.Give examples of each from your own experience.

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Question 6

Define stereotyping and name and describe three types of stereotyping.

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Question 7

Define the two attributional tendencies that can distort one's interpretation of observed behavior-fundamental attribution bias and self-serving bias-and provide an example of each.

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Question 8

Describe the three types of symptoms of negative stress and provide examples of each.

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Question 9

Is there any way to raise emotional intelligence,and if so,how? Suggest some ways you might improve your own emotional intelligence.

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Question 10

List four key workplace behaviors that managers must address,so that employees can be influenced to do their best work.

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Quiz 11: Managing Individual Differences and Behavior: Supervising People As People