the personal selling process,the stage that includes making certain the customer's purchase has been properly delivered and installed and difficulties experienced with the use of the item are addressed is referred to as the __________ stage.

Question

Quizplus · Accepted Answer

The stage described in the question, which involves ensuring customer satisfaction after the purchase, is known as the follow-up stage of the personal selling process. This stage is critical for building long-term relationships with customers and ensuring repeat business. The other options listed in the question - urgency close, assumptive close, presentation, and trial close - all refer to different stages of the selling process, but none of them specifically address the issue of post-purchase follow-up and customer service. Therefore, the best answer is B.

The Personal Selling Process,the Stage That Includes Making Certain the Customer's