Measures of the balanced scorecard's internal-business-process perspective include:
A)market share
B)new product development time
C)employee education
D)return on investment

Question

Quizplus · Accepted Answer

Measures of the internal-business-process perspective are focused on improving efficiencies and processes within the organization. New product development time is a specific metric that reflects the organization's ability to bring new products to market quickly, which can improve its competitiveness and customer satisfaction. Market share is more closely associated with the financial perspective, and employee education is a metric that is more closely associated with the learning and growth perspective. Return on investment is an overall financial measure that is relevant to multiple perspectives of the balanced scorecard.

Measures of the Balanced Scorecard's Internal-Business-Process Perspective Include