The number of complaints about a product is an example of a balanced-scorecard measure of the:
A)internal business process perspective
B)customer perspective
C)learning and growth perspective
D)financial perspective

Question

Quizplus · Accepted Answer

The number of complaints about a product is a customer perspective measure. It reflects how well the product is meeting the needs and expectations of the customers. A high number of complaints would indicate that the product is not satisfying customers and improvements are needed.

The Number of Complaints About a Product Is an Example