Question 1

Which of the following is an example of a technical problem within an organization?

Accepted Answer

Process delays causing quality problems is a technical problem as it relates to the efficiency and effectiveness of the organization's processes or systems. Groupthink, lack of motivation, and poor communication are all examples of social or behavioral problems within an organization.

Question 2

Which benefit of resistance is described as prompting leaders to more clearly articulate the rationale for the change?

Accepted Answer

Resistance can create a need for leaders to explain and provide additional information about the change, which can clarify and strengthen the rationale behind it.

Question 3

Which benefit of resistance is described as offering the opportunity to keep information flowing?

Accepted Answer

When there is resistance to change, people tend to talk about it more and keep the change on the top of their minds, which can lead to a more thorough and effective implementation.

Question 4

Which of the following ethical dilemmas relates to a client desiring to know which quote came from which interviewee?

Accepted Answer

The ethical dilemma in question relates to anonymity. Revealing which quote came from which interviewee would compromise the anonymity and confidentiality that the client deserves. It is important to maintain anonymity to protect the privacy and rights of the interviewees, and to ensure that the information provided is unbiased and honest.

Question 5

Which benefit of resistance is described as an opportunity to hear resistance messages from history which can reveal a great deal more about the general state of the employee population?

Accepted Answer

Resistance can provide additional insights into the overall sentiment of employees towards the organization and past change attempts. By examining and addressing the reasons behind the resistance, organizations can gain a better understanding of what needs to be improved and how to better involve employees in the change process. This can ultimately lead to more successful change initiatives in the future.

Question 6

Using coding, which of the following themes does NOT relate to the others?

Accepted Answer

The other themes (human resource processes, technology systems, financial systems) are all related to the management and organization of a business or organization, while compensation specifically refers to the payment and benefits received by employees.

Question 7

Using coding, which of the following themes does NOT relate to the others?

Accepted Answer

A, B, and C are all related to roles or positions in a team or project, whereas D is related to physical objects used in the process.

Question 8

Client resistance can be expressed in a variety of ways; which of the following ways is detailed as the client expressing their concern that the solutions are not feasible?

Accepted Answer

If the client expresses concern that the solutions are not feasible, it is an indication of client resistance being expressed through impracticality. The client may feel that the proposed solutions cannot be implemented due to various reasons such as practicality, feasibility, or available resources.

Question 9

Which of the following is NOT related to qualitative data analysis?

Accepted Answer

Qualitative data analysis typically focuses on analyzing non-numerical data, such as text or observations. Statistical review of surveys would fall under quantitative data analysis. The other choices are all related to qualitative data analysis.

Question 10

Which of the following ethical dilemmas relates to to a consultant being tempted to highlight or omit particular points of the data?

Accepted Answer

Biased interpretation refers to the consultant being tempted to emphasize or suppress certain data points, which can compromise the objectivity of the analysis. Anonymity refers to protecting the identity of the participants, lost objectivity refers to the consultant becoming too invested in the project, and collusion refers to the consultant collaborating with participants to manipulate the data.

Question 11

Which of the following is NOT a way in which practitioners can avoid the problem of slipping from facts to inferences?

Accepted Answer

Resorting the data, getting a second opinion, and working with the client are all ways to avoid slipping from facts to inferences. Using past experiences, however, can lead to biases and assumptions that may not be applicable to the present situation, and may lead to the practitioner making inaccurate inferences.

Question 12

Client resistance can be expressed in a variety of ways; which of the following ways is detailed as the client philosophizing about the organization and its theoretical patterns?

Accepted Answer

When a client philosophizes about the organization and its theoretical patterns, it is called intellectualizing. This is a form of resistance where the client uses abstract or complex language to avoid engaging with their feelings or issues at hand.

Question 13

Client resistance can be expressed in a variety of ways; which of the following ways is detailed as the client clearly expressing anger, frustration, and irritation?

Accepted Answer

Attack is a type of client resistance that involves the client expressing anger, frustration, and irritation towards the therapist or the therapy process. This could take the form of verbal attacks, sarcastic comments, or even physical threats. For example, a client might say something like, "This therapy is bullshit, and you don't know what you're talking about!" when feeling frustrated with the therapy process.

Question 14

Client resistance can be expressed in a variety of ways; which of the following ways is detailed as the client wanting to blame others?

Accepted Answer

Moralizing is a form of resistance in which the client tries to shift blame to others, rather than taking responsibility for their own actions or situation. This can manifest as the client making moral judgments about others or focusing on how others have wronged them.

Question 15

Which benefit of resistance is described as an opportunity for recipients to share their feedback, whether positive or negative, to be taken into account to create a better solution?

Accepted Answer

Resistance can enhance the quality of the change and its implementation by providing an opportunity for feedback from those affected by the change. This feedback, whether positive or negative, can be used to adjust and improve the proposed solutions, leading to better outcomes.

Question 16

Client resistance can be expressed in a variety of ways; which of the following ways is detailed as the client expressing frustration at any additional explanation about the problem, where it came from, who is involved, and so on?

Accepted Answer

Pressing for solutions indicates a form of client resistance where the client is more interested in finding immediate solutions rather than understanding the deeper aspects or origins of the problem. This can manifest as frustration towards further explanations about the problem's background, involved parties, or its origins, as the client is primarily focused on resolving the issue quickly.

Question 17

It is important for feedback to be viewed as ______, meaning that clients will be more likely to have faith in the feedback if they also believe that the data is valid and accurate and representative.

Accepted Answer

Verifiability ensures that the data can be confirmed and corroborated by other sources, which increases the perceived validity and accuracy of the feedback. Reliability also contributes to this perception, but verifiability specifically emphasizes the ability to confirm the information. Quantifiability and substantiality are less directly related to the perception of validity and accuracy.

Question 18

Which of the following is NOT related to quantitative data analysis?

Accepted Answer

Unobtrusive measures are a research method used to collect data without the participants being aware of their behavior or responses. This is not a type of data analysis, but rather a method of data collection. The other options (dispersion, frequency distribution, and central tendency) are all important concepts in quantitative data analysis.

Question 19

Which of the following is an example of a personal problem within an organization?

Accepted Answer

Lack of motivation is a personal problem within an organization as it pertains to individual attitudes and behaviors. The other options are more related to organizational structure and processes.

Question 20

Which benefit of resistance is described as serving an organizationally protective purpose?

Accepted Answer

Resistance can reflect involvement and commitment to the organization because employees who care about the organization and its success may be resistant to change if they believe that the change will ultimately harm the organization. This type of resistance can serve a protective purpose by ensuring that changes are thoroughly vetted and evaluated before implementation.

Quiz 8: Diagnosis and Feedback

Which of the following is an example of a technical problem within an organization?

Which benefit of resistance is described as prompting leaders to more clearly articulate the rationale for the change?

Which benefit of resistance is described as offering the opportunity to keep information flowing?

Which of the following ethical dilemmas relates to a client desiring to know which quote came from which interviewee?

Which benefit of resistance is described as an opportunity to hear resistance messages from history which can reveal a great deal more about the general state of the employee population?

Using coding, which of the following themes does NOT relate to the others?

Using coding, which of the following themes does NOT relate to the others?

Client resistance can be expressed in a variety of ways; which of the following ways is detailed as the client expressing their concern that the solutions are not feasible?

Which of the following is NOT related to qualitative data analysis?

Which of the following ethical dilemmas relates to to a consultant being tempted to highlight or omit particular points of the data?

Which of the following is NOT a way in which practitioners can avoid the problem of slipping from facts to inferences?

Client resistance can be expressed in a variety of ways; which of the following ways is detailed as the client philosophizing about the organization and its theoretical patterns?

Client resistance can be expressed in a variety of ways; which of the following ways is detailed as the client clearly expressing anger, frustration, and irritation?

Client resistance can be expressed in a variety of ways; which of the following ways is detailed as the client wanting to blame others?

Which benefit of resistance is described as an opportunity for recipients to share their feedback, whether positive or negative, to be taken into account to create a better solution?

Client resistance can be expressed in a variety of ways; which of the following ways is detailed as the client expressing frustration at any additional explanation about the problem, where it came from, who is involved, and so on?

It is important for feedback to be viewed as ______, meaning that clients will be more likely to have faith in the feedback if they also believe that the data is valid and accurate and representative.

Which of the following is NOT related to quantitative data analysis?

Which of the following is an example of a personal problem within an organization?

Which benefit of resistance is described as serving an organizationally protective purpose?