An individual who is outside the normal chain of command who acts as a problem solver for management and employees is known as a/an
A) organizational ombuds.
B) arbitrator.
C) third party neutral.
D) peer review panelist.

Question

Quizplus · Accepted Answer

An organizational ombuds is an impartial and independent resource who provides confidential assistance to employees and management to help them address workplace issues, conflicts, and concerns. They are outside the normal chain of command, making them an ideal problem solver for management and employees. Arbitrators are neutral parties who make decisions to resolve disputes, while third party neutrals and peer review panelists are also neutral parties but have more specific roles in dispute resolution processes.

An Individual Who Is Outside the Normal Chain of Command