An Internet service provider (ISP)loses approximately 12 percent of its existing customers every year.According to this information,the ISP is experiencing:
A)market reorganization.
B)customer churn.
C)group polarization.
D)social referencing.

Question

Quizplus · Accepted Answer

Customer churn refers to the rate at which customers leave a company, and 12 percent of customer loss per year indicates a high churn rate for the ISP. Therefore, the ISP is experiencing customer churn. Market reorganization, group polarization, and social referencing are not relevant or applicable to the given scenario.

An Internet Service Provider (ISP)loses Approximately 12 Percent of Its