Like most companies,yours relies on reactive methods of collecting customer feedback.You hope to change this by introducing the proactive element(s)of:
A)Monitoring social media sites
B)Compiling online customer comments
C)Answering customer emails
D)Emailing satisfaction surveys to customers
E)Calling customers after a sale

Question

​Like most companies,yours relies on reactive methods of collecting customer feedback.You hope to change this by introducing the proactive element(s)of:
A)​Monitoring social media sites
B)​Compiling online customer comments
C)​Answering customer emails
D)​Emailing satisfaction surveys to customers
E)​Calling customers after a sale

Quizplus · Accepted Answer

Emailing satisfaction surveys and calling customers after a sale are proactive methods as they actively seek feedback from customers rather than waiting for customers to provide it on their own.

​Like Most Companies,yours Relies on Reactive Methods of Collecting Customer

Like Most Companies,yours Relies on Reactive Methods of Collecting Customer