Tanya is an account representative for an office supply corporation who frequently provides demonstrations to business professionals. When someone complained about the company's fax machine, Tanya viewed the situation as an opportunity to ______.
A) determine if the prospect has the ability to pay for the machine
B) propose alternative purchases
C) revise her approach to the prospect
D) extend the presentation and answer questions

Question

Quizplus · Accepted Answer

Tanya should use the complaint as an opportunity to extend the presentation and answer any questions the prospect may have. This will show that she values the prospect's concerns and is willing to address them, which may lead to a sale. The other options (A, B, and C) are not the best choices in this situation.

Tanya Is an Account Representative for an Office Supply Corporation