Question 1

There is considerable evidence that ____ organizations have a competitive advantage over rigid,static organizations.

Accepted Answer

The question asks for the type of organization that has a competitive advantage over static organizations. Participatory and democratic organizations are focused more on employee involvement and decision-making rather than flexibility, and mechanistic and bureaucratic organizations are known for being rigid and inflexible. Therefore, the best choice is B) adaptive and flexible organizations, which are able to quickly respond to changes in the market, customer needs, and other environmental factors. Such organizations tend to have a more agile culture and are better equipped to innovate and stay ahead of the competition.

Question 2

Which of the following statements about information technology (IT)is false?

Accepted Answer

While IT can have many positive effects, it is not uniformly positive. It can also have negative effects such as job displacement and privacy concerns.

Question 3

The economic approach to change is characterized by all of the following except:

Accepted Answer

The economic approach to change focuses on profit as the primary goal of the organization, top-down leadership, and the use of incentives to drive performance. It does not typically emphasize the culture of the organization as a central factor in change. Therefore, option C is the correct answer.

Question 4

In his book,The World Is Flat,Thomas Friedman,all of the following were outlined among the most important global forces that managers faced in the late 20th and early 21st centuries except:

Accepted Answer

While the start of the Internet, the founding of web search engines, and the fall of the Berlin Wall were all identified as important global forces by Friedman, generational differences were not included.

Question 5

According to the Diversity competency: Managing across Generations,the following all are positive traits of Gen Y'ers:

Accepted Answer

Gen Y'ers are often described as being adept at global and diversity issues, team-oriented, and skilled multitaskers. These attributes can make them valuable contributors to a diverse and inclusive workplace.

Question 6

Staples,an office supply chain,uses ____ to fill orders in its 500,000-square-foot warehouse in Chambersburg,Pennsylvania.

Accepted Answer

Staples uses robots to fill orders in its warehouse in Chambersburg, Pennsylvania.

Question 7

Most ____ have never experienced life without a microwave,computer,ATM card,or a television remote.

Accepted Answer

The answer of Most ____ have never experienced life without...

Question 8

When employees at Bell Canada participated in ____ they found that employees' job satisfaction rose when and even helped bring out needed changes.

Accepted Answer

The answer of When employees at Bell Canada participated in...

Question 9

____ are groups of geographically and/or organizationally dispersed coworkers who are assembled via a combination of telecommunications and information technologies to accomplish organizational tasks.

Accepted Answer

The definition given perfectly fits the description of virtual teams. Virtual teams are made up of individuals who are geographically dispersed but work together using technology such as video conferencing and collaboration software to communicate and complete tasks.

Question 10

Organizations that rely on sophisticated information technologies are more vulnerable to:

Accepted Answer

Organizations that rely on sophisticated information technologies are more vulnerable to all of these risks - sabotage, espionage, and vandalism. Sabotage can range from intentional destruction of hardware or software to the introduction of malicious code that takes down a system. Espionage can involve stealing proprietary information or spying on an organization to gain sensitive information. Vandalism can refer to the defacement or destruction of digital assets, such as websites or online databases. Sophisticated information technologies provide more opportunities and access points for these types of attacks, making organizations more vulnerable.

Question 11

Planned organizational change represents a(n)____ attempt by managers and employees to improve the functioning of teams,departments,divisions,or an entire organization in some important way.

Accepted Answer

Planned organizational change refers to a deliberate and intentional attempt made by managers and employees to improve the functioning of teams, departments, divisions, or an entire organization. It involves a structured approach towards achieving a specific goal or objective and is usually well thought out and executed in a systematic manner. The other options (A, B, C) do not sufficiently capture the intentional and deliberate nature of planned organizational change.

Question 12

Which of the following statements about globalization is false?

Accepted Answer

Most domestic U.S. corporations require significant changes to their structures and operations to effectively compete internationally.

Question 13

Which of the following would be considered among the most significant pressures for change impinging on organizations?

Accepted Answer

All of these pressures - globalization of markets, spread of technology, and social networks - would be considered among the most significant pressures for change impinging on organizations. These forces are changing the way organizations operate and compete in the marketplace, and require organizations to adapt and evolve in order to stay relevant and successful.

Question 14

According to the Diversity competency: Managing across Generations,____ and ____ would be more likely than ____ to recognize a manager's authority.

Accepted Answer

Gen X'ers and baby boomers are generally more accepting of traditional hierarchical structures and authority figures compared to Gen Y'ers (Millennials), who tend to question authority and value autonomy and collaboration.

Question 15

Which of the following are examples of social networks?

Accepted Answer

All of the choices (A, B, and C) are examples of social networks.

Question 16

In Learning from Experience: José Sergio Gabrielli de Azevedo of Petrobras,Petrobas took which of the following actions in response to the disasters to become a benchmark company for outstanding environmental performance?

Accepted Answer

All of these actions were taken by Petrobras in response to disasters to become a benchmark company for outstanding environmental performance. Leaders in the company set out guidelines for required performance in 15 areas, such as regulatory compliance; Petrobras decided to give preference to ordering supplies from local Brazilian companies if these companies could meet the environmental standards set by Petrobras, and the company created a new director position for health and safety.

Question 17

Planned organizational change represents:

Accepted Answer

Planned organizational change is intentional and goal-oriented, meaning it is planned and implemented with a specific purpose in mind. Option B is incorrect as not all organizations experience inevitable change, and option C is incorrect as only option A is true. Option D is also incorrect as planned organizational change does exist.

Question 18

Which of the following would not be considered among the most significant pressures for change in organizations?

Accepted Answer

Contrast management is not a commonly recognized pressure for change in organizations. Globalization, social networks, and generational differences are frequently cited as significant pressures for change.

Question 19

The line between work and friends is blurred for the _____,who look to their friends for advice and career direction.

Accepted Answer

The answer of The line between work and friends is...

Question 20

Because organizations exist in a changing environment and are themselves constantly changing,bureaucratic or mechanistic organizations are:

Accepted Answer

Bureaucratic or mechanistic organizations rely heavily on strict rules, hierarchy, and standard procedures, which can limit their ability to adapt to changing environments or respond to new challenges. As organizations become more complex, diverse, and dynamic, they need to be more flexible, inclusive, and innovative. Therefore, bureaucratic or mechanistic organizations are becoming increasingly ineffective in the current business environment, and alternative models such as organic or agile organizations are gaining popularity.

Quiz 17: Managing Organizational Change