Question 1

One of the key KSAs of the across cultures competency is understanding,leading and motivating employees with different values and attitudes.

Accepted Answer

Understanding, leading and motivating employees with different values and attitudes is a crucial aspect of the across cultures competency, which involves the ability to work effectively with individuals from diverse cultural backgrounds.

Question 2

The empathizing skill is especially important in nonverbal communication and active listening.

Accepted Answer

Empathizing skill involves understanding and perceiving emotions and perspectives of others, which is essential in nonverbal communication and active listening.

Question 3

Another label for the "global mindset" is the ability to "think locally,act globally."

Accepted Answer

The correct phrase for a global mindset is often "think globally, act locally," which emphasizes understanding global trends and applying that knowledge in local actions.

Question 4

The questioning skill refers to detecting and understanding another person's values,motives,and emotions.

Accepted Answer

The questioning skill involves asking questions to gather information, clarify understanding, and encourage further discussion, not specifically detecting values, motives, and emotions.

Question 5

One of the key KSAs of the across cultures competency is communicating in the language of the host country in which the individual is working.This ability is crucial for employees who have ongoing communications with people whose native language is different from their own.

Accepted Answer

Communicating in the language of the host country is a key KSA for the across cultures competency, as it helps employees effectively communicate with individuals whose native language is different from their own. This enables better understanding, collaboration, and productivity in multicultural work environments.

Question 6

Active questioning refers to the process of integrating information and emotions in a search for shared meaning and understanding.

Accepted Answer

Active questioning primarily involves asking questions to elicit information, clarify understanding, and engage in a conversation, rather than integrating information and emotions for shared meaning, which is more aligned with active listening or empathetic communication.

Question 7

For a culture to exist,it must be shared by the vast majority of the members of a major group or entire society,be passed on from generation to generation,and shape perceptions,judgments,and feelings as well as subsequent decisions and behavior.

Accepted Answer

This statement accurately describes the essential characteristics of a culture, including its shared nature, intergenerational transmission, and impact on individual and collective thoughts, emotions, and actions.

Question 8

The self competency may be thought of as the circulatory system that nourishes the other competencies.

Accepted Answer

The answer of The self competency may be thought of...

Question 9

The curious skill refers to the ability to ask for information and opinions in a way that gets relevant,honest,and appropriate responses.

Accepted Answer

The answer of The curious skill refers to the ability...

Question 10

Culture is a pattern of beliefs that is automatically transmitted to other human beings.

Accepted Answer

Culture is not automatically transmitted; it is learned and shared through social interactions, communication, and education within a society.

Question 11

In Diversity Competency: Aetna's Diverse Discoveries Program,Ron Williams,the chairman and CEO of Aetna,says that he sees diversity as a strategic business advantage.

Accepted Answer

Ron Williams states that "Diversity is a strategic business advantage because it's a way to drive innovation and to better understand and serve our increasingly diverse customers." Therefore, the statement is true.

Question 12

The communication competency includes the knowledge,skills,and abilities to use all the modes of transmitting,understanding,and receiving ideas,thoughts and feelings--verbal,listening,nonverbal,written,electronic,and the like--for accurately transferring and exchanging information and emotions.

Accepted Answer

This statement accurately defines the communication competency.

Question 13

In the Across Cultures Competency: Carlos Ghosn,CEO,Nissan-Renault,Ghosen states that it is helpful,but not necessary,for leaders to develop a deeper understanding of the country and the culture in which they operate.

Accepted Answer

Carlos Ghosn, as a leader who has successfully managed cross-cultural mergers and operations, emphasizes the importance of understanding the local culture and practices for effective leadership and business success. He believes that a deep understanding of the country and culture in which one operates is crucial for overcoming challenges and achieving goals in a global business environment.

Question 14

In Diversity Competency: Aetna's Diverse Discoveries Program,employees get an initial training session in diversity training,but they don't continue this training in future years at the company.

Accepted Answer

The article states that the program includes ongoing training and education opportunities for employees in diversity and inclusion.

Question 15

Engaging in written communication refers to the ability to transfer data,information,ideas,and emotions by means of reports,letters,memos,notes,e-mail messages,and the like.

Accepted Answer

Engaging in written communication indeed involves transferring different types of information and emotions through various formats such as reports, memos, and email messages.

Question 16

The describing skill refers to the ability to ask for information and opinions in a way that gets relevant,honest,and appropriate responses.

Accepted Answer

The describing skill actually refers to the ability to convey information about an object, situation, or condition clearly and accurately, not to asking for information or opinions.

Question 17

Indra Nooyi states it is important to really listen,because "in business,sometimes in the heat of the moment,people say things.You can misconstrue what they're saying."

Accepted Answer

Indra Nooyi believes that in business, it is important to really listen because people may say things in the heat of the moment that can be easily misconstrued.

Question 18

In the Across Cultures Competency: Carlos Ghosn,CEO,Nissan-Renault,Ghosn says that when he started at Nissan,only one percent of the top management at Nissan were women.

Accepted Answer

Carlos Ghosn has indeed noted the low percentage of women in top management positions at Nissan when he began his tenure, highlighting the gender disparity as part of the broader cultural and organizational challenges he faced.

Question 19

Culture is the dominant pattern of living,thinking,and believing that is developed and transmitted by people,consciously or unconsciously,to subsequent generations.

Accepted Answer

This statement defines culture accurately as a set of patterns that are passed down from generation to generation.

Question 20

The across cultures competency includes the knowledge,skills,and abilities to recognize and embrace similarities and differences among nations and cultures.

Accepted Answer

The statement correctly defines the across cultures competency as the ability to acknowledge and accept similarities and differences among nations and cultures.

Quiz 1: Learning About Organizational Behavior