Ruby was offended by an ad spokesperson and wondered why anyone would want to do business with a company that thought being obnoxious was good business practice.In terms of the communication process,what happened?

Question

Quizplus · Accepted Answer

In the communication process, the message is encoded by the sender, then transmitted through a channel, received by the receiver, and decoded. If Ruby was offended by the spokesperson's message, it suggests that she decoded it correctly, but the message was not encoded effectively by the spokesperson. Therefore, the best answer is A as Ruby properly decoded the message, but something was wrong with its encoding.

Ruby Was Offended by an Ad Spokesperson and Wondered Why