Ernest has three engineering degrees.He has hired an interior decorator to update his home.He is tremendously frustrated when he asks what he thinks are simple questions about weight-bearing walls and insulation requirements,and the designer is unable to understand.Yet Ernest has the same problems when the designer starts talking about mauve,cerise,and magenta.Why is the communication process not working in this instance?

Question

Quizplus · Accepted Answer

The communication process is not working because the sender (Ernest) and the receiver (the designer) do not share overlapping frames of reference. Ernest has a technical background in engineering, while the designer has a creative background in interior design. They are speaking two different languages and are not able to understand each other's terminology. This is a common problem in communication when two people come from different fields or have different levels of expertise in a particular area.

Ernest Has Three Engineering Degrees