A reading service for visually impaired people requires each reader applicant to prepare and submit a one-hour interview tape of material chosen by the service to determine whether the reader has pleasing vocal characteristics and is accent-free so that it is not necessary to use the same reader every time.The reading service is trying to limit problems associated with which service characteristic?

Question

Quizplus · Accepted Answer

The reading service is trying to limit heterogeneity by ensuring that all readers have similar vocal characteristics and accents, so that there is consistency in the service provided to visually impaired customers.

A Reading Service for Visually Impaired People Requires Each Reader