What gives customers the feeling that their concerns are being addressed and gives employees the feeling that their expertise matters?
A) empowerment
B) management-employee synergy
C) a hierarchically responsive organization
D) delegation

Question

Quizplus · Accepted Answer

Empowerment, by definition, gives customers and employees a sense of control and influence over their experiences and contributions within an organization. This can help to create a more responsive and collaborative culture, and shows that concerns and expertise are valued and respected. Management-employee synergy, a hierarchically responsive organization, and delegation can all contribute to these goals as well, but empowerment is the most direct and comprehensive strategy for addressing these needs.

What Gives Customers the Feeling That Their Concerns Are Being