Some marketing-oriented firms give employees expanded authority to solve customer problems on the spot.What is this known as?
A) mediating
B) deregulation
C) training
D) empowerment

Question

Quizplus · Accepted Answer

The expanded authority given to employees to solve customer problems on the spot is known as empowerment. This allows employees to make decisions and take actions without the need for approval from higher-ups, ultimately leading to more efficient and effective customer service.

Some Marketing-Oriented Firms Give Employees Expanded Authority to Solve Customer