Jessica is following the three-part plan to write a direct claim letter about a problem with her wireless service. What should she put in her opening?
A) A clear description of the desired action
B) An explanation of the nature of her problem with the cell phone service
C) A goodwill statement and end date
D) Details of the adjustment she desires

Question

Quizplus · Accepted Answer

In opening her claim letter, Jessica should provide a clear description of the desired action. She should explain the problem and details of the adjustment she desires in the body; she should present her goodwill statement and end date in the closing.

Jessica Is Following the Three-Part Plan to Write a Direct