When complying with a request and writing a direct reply letter, a business communicator should include an opening that
A) summarizes the reader's claim and request.
B) delivers the most important information first.
C) explains and clarifies your position.
D) builds goodwill.
Correct Answer:
Verified
Q1: Which parts of your letters are readers
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Q5: Nadia has information she must deliver to
Q6: The body of a routine request letter
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Q8: Harland is following the three-step writing plan
Q9: In the closing of a claim letter,
Q10: Which of the following is the most
Q11: End dates and specific actions in a
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