In relation to customer service, empowerment involves
A) getting rapid approval from management on dealing with customer problems.
B) granting huge discounts to customers with a problem.
C) granting customers more time to pay their bills.
D) giving customer contact workers more power to resolve customer problems.

Question

Quizplus · Accepted Answer

Empowerment in customer service means giving the customer contact workers the power to resolve customer problems without having to seek approval from management. This can result in faster and more satisfying solutions for customers. Options A, B, and C do not necessarily involve empowerment and may not always be appropriate solutions for customer problems.

In Relation to Customer Service, Empowerment Involves