To help preserve job satisfaction, it is recommended that the customer-service worker have
A) negative expectations about the job.
B) a negative self-image.
C) a low feeling of self-esteem.
D) an effective way of handling abuse from customers.

Question

Quizplus · Accepted Answer

It is important for customer service workers to have an effective way of handling abuse from customers in order to preserve their job satisfaction. Dealing with difficult customers can be emotionally taxing, so having a strategy in place for managing these interactions can help workers feel more in control and less stressed. This can lead to greater job satisfaction and better performance on the job. Negative expectations, a negative self-image, or low self-esteem are not recommended as they can all contribute to decreased job satisfaction and performance.

To Help Preserve Job Satisfaction, It Is Recommended That the Customer-Service